General Terms and Conditions

Valid: From 20 June 2026

These General Terms and Conditions (hereinafter: GTC) set out, on the one hand, the rights and obligations of MD Vital Kft. (hereinafter: the Seller) and, on the other hand, the Buyer (hereinafter: the Buyer), who makes use of the e-commerce services offered by the Seller via the mdvital.hu website as an online shop. The Seller and the Buyer are hereinafter collectively referred to as the Parties.

The GTC apply to all legal transactions and services carried out through the mdvital.hu website, regardless of whether the service is provided by the Seller or its intermediary from Hungary or abroad.

Details of the seller

Company: MD Vital Ltd.
Registered office and postal address: Hungary, H-6600 Szentes, 16/1 Tóth József Street.
Company registration number: 06-09-029155
Registering authority: Gyula District Court, Companies Register
EU tax number: HU27188251
Customer Service: see section 1.7
Email address: info@mdvital.hu

Web hosting provider

Sybell Informatika Korlátolt Felelősségű Társaság
Hungary - 1158 Budapest, Késmárk utca 7/B 2. em. 206.
EU VAT number: HU25859502
Phone: +36 1 707 6726
E-mail address: hello@sybell.hu

General information, conclusion of the contract between the parties

1.1. These General Terms and Conditions apply to all e-commerce services provided via the online shop (hereinafter: ‘Webshop’) available on the mdvital.hu website (hereinafter: ‘Website’).

Furthermore, these General Terms and Conditions apply to all commercial transactions entered into by the parties under this contract. The process of making purchases via the mdvital.hu online shop in Hungary is governed by Act CVIII of 2001 on certain aspects of electronic commerce services and services related to the information society.

1.2. Purchases can be made via the mdvital.hu online shop by placing an order electronically, in accordance with the provisions of these General Terms and Conditions.

1.3. Most of the services on the mdvital.hu online shop are available to all users without the need to register. However, certain services may require registration and subsequent login, to which all users are entitled in accordance with the provisions of the General Terms and Conditions.

1.4. Following the placement of an order, the contract may be amended or terminated by mutual agreement between the Parties until fulfilment. The Buyer may request an amendment or cancellation of the order by email to the Seller’s customer service department.

The contract is deemed to have been concluded electronically. The Seller shall record the order, and the order details shall be made available to the Buyer in the confirmation email or, in the case of a registered customer, via their user account at a later date.

1.5. The language of the contract is Hungarian. The contract is governed by Hungarian law.

1.6. There is no specific code of conduct applicable to the Seller.

1.7. Customer service contact details:

Email: info@mdvital.hu

Registration

2.1. Registration on the website takes place under the „Registration” menu item by completing the form provided there. During registration, the Customer provides the details required to create an account, in particular an existing email address and a chosen password.

By registering on the website, the Customer declares that they have read and accepted the provisions of these General Terms and Conditions, as well as the contents of the privacy policy available on the website.

2.2. The Seller accepts no liability for late delivery or for any other problems or errors arising from incorrect or inaccurate information provided.

The Seller shall not be liable for any damage arising from the Buyer forgetting their password or their password becoming known to unauthorised persons, unless this is due to a cause attributable to the Seller.

You can amend the details you provided earlier via your user account after registration. The Buyer must notify the Seller’s customer service department as soon as possible of any requests to amend the details of an active order.

The Seller shall not be held liable for any damage or errors arising from the Buyer’s incorrect or delayed amendment of the registered data.

Order process

3.1. Key features and other details of the product you wish to purchase can be found on the mdvital.hu website and on the relevant product information page. Detailed, actual specifications of the product may be provided directly on the product itself, on the packaging, on the label or in the information leaflet supplied with the product.

Should the Buyer have any queries prior to making a purchase, the Seller’s customer service team will be happy to assist. Where required by law, the Seller shall either enclose the instructions for use or consumption of the products sold with the product or indicate them on the product’s packaging or label.

If, due to an error, the Buyer has not received the required instructions for use or consumption information, and such information is required by law for the product in question, the Buyer is obliged to notify the Seller’s customer service department of this before using or consuming the product.

If the Buyer requires further information, beyond that available on the website, regarding the quality, basic characteristics, use or usability of a product, they may contact the Seller’s customer service department, the contact details for which are set out in clause 1.7.

3.2. The purchase price is always the amount shown next to the selected product, which – unless otherwise stated – includes VAT in accordance with the Buyer’s country of delivery. Consequently, the prices shown may vary once the country of delivery has been specified, due to differences in VAT rates.

The purchase price of the goods does not include delivery costs, unless the website, the shopping basket or the payment process expressly states otherwise.

3.3. The Seller reserves the right to change the prices of products available for order on the Website, on the understanding that any such change shall take effect as soon as it is published on the Website.

Price changes do not affect the purchase price of orders that have already been placed and confirmed by the Seller. In the case of online payment by credit card, should a price reduction occur between the time the electronic payment confirmation is sent and the time the goods are received, no refund of the difference will be given.

Security checks on online payment transactions are carried out via the payment service provider’s system, and the goods are processed and dispatched once payment has been successfully completed and the order has been processed.

3.4. If, despite the Seller’s best efforts, an incorrect price appears on the website, in particular if this price is manifestly incorrect – for example, if it differs significantly from the otherwise known, generally accepted or estimated price of the goods, or if an unrealistically low price is displayed due to a system error – the Seller shall not be obliged to supply the goods at this incorrect price.

In such cases, the Seller may offer to deliver the goods at the correct price, in which case the Buyer may decide not to proceed with the purchase.

Some of the product images shown on the website are for illustrative purposes only; therefore, the actual appearance, packaging or labelling may differ from that shown in the image. Any such differences must not affect the essential characteristics of the product.

3.5. The Seller will accept orders placed via the website even if the Buyer is not registered. However, in order to place an order, all mandatory fields relating to the Buyer’s details must be completed in full. If the Buyer fills in any field incorrectly or incompletely, the system may display an error message.

The Seller accepts no liability for late delivery or any other problems if these arise as a result of incorrect or inaccurate order details provided by the Buyer.

The Customer can add the selected products to their basket by clicking the „Add to basket” button on the product page.

You can view or amend the contents of your basket by clicking on the „Basket” icon on the website. In the basket, you can remove items, change quantities and enter a voucher code, provided that the conditions of the voucher in question are met.

By clicking on the „Proceed to checkout” or „Checkout” button, the Customer is taken to the checkout page. On the checkout page, the Customer enters their billing and delivery details, selects the delivery and payment methods, and checks the order details.

Once the Customer has provided all the necessary details, accepted the General Terms and Conditions, and selected the delivery and payment methods, the order can be placed by clicking on the „Place Order” button. Clicking the „Place Order” button constitutes an order that entails a payment obligation.

Before placing an order, the Customer can check the order details, amend the billing and delivery addresses, select the payment and delivery methods, and add a comment to the order.

Correcting errors in the data

4.1. The Customer may correct any errors in the details on the order form at any time whilst placing the order, until the order is finally submitted.

The Buyer may amend the quantity of products in the basket, remove products, amend the billing and delivery details provided, and change the payment and delivery methods. Once the order has been submitted, the Customer may request that any errors be corrected by contacting the Seller’s customer service department, provided that the order’s processing status still allows for this.

Binding offer, confirmation of orders

5.1. The Seller shall confirm the offer, i.e. the order, sent by the Buyer by means of an automatic email upon receipt. This confirmation email may include, in particular:

• the details provided by the Customer when placing an order or registering, such as billing and delivery details,
• the order number,
• the date of the order,
• a list of the products ordered, their quantities and prices,
• the delivery charge,
• in the case of cash on delivery, the cash on delivery handling fee,
• the total amount payable.

The primary purpose of this confirmation email is to inform the Buyer that their order has been received by the Seller’s system.

5.2. The Buyer shall be released from the obligation to make an offer if they do not receive a confirmation email from the Seller regarding their order immediately, but no later than within 48 hours.

5.3. If the Buyer has already sent the order to the Seller and discovers an error in the details contained in the confirmation email, they must notify the Seller’s customer service department as soon as possible, preferably within one day.

5.4. The order constitutes a contract concluded electronically, to which the following legislation applies in particular: Act V of 2013 on the Civil Code, Act CVIII of 2001 on Electronic Commerce Services, Government Decree 45/2014 (26 February) on detailed rules for contracts between consumers and businesses, and Government Decree No. 373/2021 (30 June) governing contracts for the sale of goods between consumers and businesses shall apply.

Delivery and payment terms

6.1. The Seller shall dispatch the goods ordered and to be delivered in accordance with the delivery and payment terms set out on the Website.

The Seller reserves the right to change the delivery charges, provided that any such changes shall only take effect upon their publication on the Website. Such changes shall not affect orders that have already been placed and confirmed.

6.2. Where the delivery partner permits, the Seller or the delivery service provider may offer the Buyer the option to select a delivery date or time slot. The delivery time does not generally refer to a specific time, but rather to an approximate delivery period. The Seller does not guarantee that delivery will take place at a precisely specified time.

6.3. The Seller shall deliver products ordered via the Website to the delivery address provided by the Buyer and set out in the confirmation email.

6.4. The Buyer can find out about the payment methods and delivery options offered by the Seller on the checkout page and in the delivery and payment information section.

6.5. Cancellation of an order: it does not constitute a withdrawal if the Buyer requests the cancellation of the order before the parcel is dispatched. At the Buyer’s request, the Seller shall cancel the order, provided that the order’s processing and logistics status still allows this.

If an order is cancelled before the parcel is dispatched, the Seller will cancel the order and refund the amount already paid. If the payment service provider has charged a non-refundable transaction fee, this will be handled in accordance with the terms and conditions of the relevant payment service provider.

If the parcel has already been handed over to the delivery service provider, rather than cancelling the order, the Customer may proceed in accordance with the rules governing the right of withdrawal, provided that they qualify as a consumer and the conditions for exercising the right of withdrawal are met.

Right of withdrawal

The provisions set out in this section apply only to natural persons acting exclusively outside the scope of their profession, self-employment or business activities, and who purchase, order, receive, use or utilise goods, or who are the recipients of commercial communications or offers relating to goods (hereinafter: Consumers).

In the case of a contract for the sale of goods, the Consumer may withdraw from the contract without giving any reason within fourteen (14) days of taking delivery of the goods or, within fourteen (14) days of taking delivery of the goods or of their receipt by a third party designated by the Consumer, without giving any reason.

Date of receipt of the goods:

1. in the case of a product, the date of receipt of the goods,
2. where several products are supplied, the date of receipt of the last product supplied,
3. in the case of a product consisting of several items or pieces, the date of receipt of the last item or piece delivered,
4. in the case of regular supply of a product over a specified period, the date on which the first product is received.

The Consumer may exercise their right of withdrawal even during the period between the date on which the contract is concluded and the date on which the goods are received.

The Consumer is not entitled to the right of withdrawal in the case of products in sealed packaging which, for health or hygiene reasons, cannot be returned once the packaging has been opened following delivery. This may include, for example, dietary supplements, foodstuffs, and hygiene or health-related products in sealed packaging, provided that the Consumer has broken the seal or safety closure.

The Consumer is not entitled to the right of withdrawal in the case of a non-prefabricated product which has been manufactured in accordance with the Consumer’s instructions or at their express request, or in the case of a product which has been clearly personalised for the Consumer.

7.1. The procedure for exercising the right of withdrawal

7.1.1. If the Consumer wishes to exercise their right of withdrawal, they may send a clear statement to that effect to the Seller by email to info@mdvital.hu, or by using the „Withdrawal from the contract” online function available in the website footer.

The Consumer shall be deemed to have exercised their right of withdrawal within the time limit if they send their notice of withdrawal to the Seller before the expiry of the 14-day withdrawal period.

7.1.2. It is the Consumer’s responsibility to prove that they have exercised their right of withdrawal in accordance with the provisions of these General Terms and Conditions and within the prescribed time limit.

7.1.3. The Seller shall immediately confirm receipt of the notice of withdrawal to the Consumer on a durable medium, in particular by email. The Seller shall also confirm receipt of any notice submitted via the online withdrawal function.

7.1.4. In the case of a withdrawal made in writing or electronically, the right of withdrawal shall be deemed to have been exercised within the time limit if the Consumer sends the notice of withdrawal to the Seller before the expiry of the 14-day period.

7.1.5. In the event of notification by email or via the online cancellation function, the Seller shall take the time at which the notice was sent into account when calculating the cancellation period.

7.1.6. In the event of withdrawal, the Consumer is obliged to return or hand over the ordered product to the Seller without undue delay, but no later than 14 days from the date on which the notice of withdrawal was given.

7.1.7. This deadline is deemed to have been met if the Consumer sends the product back before the 14-day period expires.

7.1.8. The direct costs of returning the product shall be borne by the Consumer, unless the Seller has expressly agreed to bear these costs.

At the Consumer’s request, the Seller may assist in arranging the return of the goods, but the costs of any return arranged by the Seller shall be borne by the Consumer, unless the Seller stipulates otherwise.

7.1.9. The Seller will not accept parcels returned on a cash-on-delivery basis. Apart from the direct cost of returning the product, the Consumer shall not be liable for any other costs arising from the exercise of the right of withdrawal, unless they are liable for any depreciation in the value of the product in accordance with these General Terms and Conditions.

7.1.10. If the Consumer withdraws from the contract of sale, the Seller shall, without delay and at the latest within 14 days of receipt of the Consumer’s notice of withdrawal, refund the full amount paid by the Consumer, including delivery costs. This does not apply to any additional costs arising from the Consumer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller.

The Seller is entitled to withhold the refund until the product has been returned or until the Consumer has provided credible evidence that the product has been returned. The Seller shall take the earlier of the two dates into account.

7.1.11. The Seller shall use the same payment method as that used for the original purchase to process the refund, unless the Consumer expressly requests a different payment method and the Seller agrees to this. The Consumer shall not be charged any additional costs in connection with the refund.

7.1.12. The Consumer shall be liable only for any depreciation resulting from use exceeding that necessary to ascertain the nature, characteristics and functioning of the product.

7.1.13. If, in the case of a contract for the provision of services, the Consumer exercises their right of withdrawal after performance has commenced, they shall be obliged to reimburse the Seller for any reasonable and proportionate costs incurred, provided that performance commenced at the Consumer’s express request.

7.1.14. If, prior to withdrawal, the Consumer has used the product to an extent exceeding that necessary to ascertain its nature, characteristics and functioning, the Seller is entitled to claim compensation for the resulting loss of value.

Warranty on accessories

8.1. Obligations and rights relating to the warranty of quality

8.1.1. In the event of defective performance by the Seller, the Buyer may assert a claim under the warranty of quality against the Seller in accordance with the provisions of the Civil Code and, in the case of a consumer contract, the relevant consumer protection legislation.

In the case of a consumer contract, the Buyer may assert a claim under the warranty for defects within a limitation period of two years from the date of delivery of the product, in respect of defects that already existed at the time of performance.

8.1.2. On the basis of the Buyer’s claim under the warranty for defects – at their discretion – request repair or replacement, unless fulfilment of the chosen warranty claim is impossible, or would result in disproportionate additional costs for the Seller compared to fulfilling another warranty claim.

If the Buyer has not requested, or was unable to request, repair or replacement, they may claim a proportionate reduction in the price; repair the defect themselves or have it repaired by a third party at the Seller’s expense, or, as a last resort, may withdraw from the contract. Withdrawal is not permitted on the grounds of a minor defect.

The Buyer may switch from one chosen warranty right to another; however, the Buyer is obliged to pay the Seller any costs incurred as a result of the switch, unless the Seller gave cause for the switch or the switch was otherwise justified.

8.1.3. Repairs or replacements must be carried out within a reasonable timeframe, taking into account the product’s characteristics and the intended use that the Customer may reasonably expect, whilst safeguarding the Customer’s interests.

8.1.4. The costs associated with fulfilling the warranty obligation shall be borne by the Seller, unless the defect is attributable to the Buyer, for example due to improper use, incorrect storage, damage or failure to follow the instructions for use, storage or consumption.

8.1.5. In the case of a consumer contract, it shall be presumed, unless the contrary is proved, that any defect discovered within one year of the date of delivery of the goods already existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

Once the one-year period has elapsed, the Buyer is obliged to prove that the defect it has identified was already present at the time of performance.

The Buyer may not assert claims under the warranty for defects in materials and workmanship and the warranty for defects in the product, or claims under the warranty for defects in materials and workmanship and the manufacturer’s warranty, simultaneously or in parallel on the basis of the same defect. However, the Buyer is entitled to the rights set out in these General Terms and Conditions and in the relevant legislation independently of one another.

Product warranty and guarantee

9.1. Product warranty

9.1.1. In the event of a defect in movable property, the Buyer, who is deemed to be a consumer, may, at their discretion, assert either a claim under the warranty for defects in accordance with Clause 8 or a claim under the product warranty.

Under a product warranty claim, the consumer may only request that the faulty product be repaired or replaced.

9.1.2. A consumer may not assert a claim under the warranty for defects in materials and workmanship and a claim under the warranty for defects in the product simultaneously or in parallel on the basis of the same defect.

However, if a claim under the product warranty is successfully upheld, a claim under the warranty of fitness for purpose in respect of the replaced product or repaired part may be brought against the Seller.

9.1.3. When making a claim under the product warranty, the consumer must prove that the product is faulty.

9.1.4. A product is considered to be defective if it does not comply with the quality requirements in force at the time of its placing on the market, or if it does not possess the characteristics specified in the manufacturer’s description.

9.1.5. A consumer may make a claim under the product warranty within two years of the date on which the manufacturer placed the product on the market. Once this period has elapsed, the consumer loses this right.

The consumer is obliged to notify the manufacturer of the defect immediately upon discovery. A defect reported within two months of its discovery shall be deemed to have been reported in good time. The consumer shall be liable for any loss arising from a delay in reporting the defect.

9.1.6. A consumer may make a claim under the product liability guarantee against the manufacturer or distributor of the movable property.

9.1.7. For the purposes of the Civil Code, both the manufacturer and the distributor of a product are regarded as manufacturers.

9.1.8. The manufacturer or distributor is only exempt from their product liability obligations if they can prove that:

• the product was not manufactured or distributed in the course of their business, or
• the fault could not have been detected at the time of placing the product on the market, given the state of the art in science and technology, or
• the defect in the product arises from the application of legislation or mandatory regulatory requirements.

9.1.9. To qualify for exemption, it is sufficient for the manufacturer or distributor to prove one of the above grounds.

9.2. Warranty for durable consumer goods

9.2.1. The Seller does not currently, as a rule, sell durable consumer goods covered by a statutory warranty. However, should a product subject to a statutory warranty under the law appear in the Seller’s range in the future, the statutory warranty rules in force at the time shall apply.

9.2.2. The statutory warranty for durable consumer goods applies to the products specified in Government Decree No. 151/2003 (22 September), provided that they fall within the scope of that decree.

9.2.3. The duration of the statutory warranty under current regulations is:

• two years in the case of a sale price of 10,000 forints or more but not exceeding 250,000 forints,
• Three years for properties with a sale price of over 250,000 forint.

The warranty period begins on the date on which the consumer goods are handed over to the consumer, or, if the goods are commissioned by the Seller, its agent or another person authorised to carry out the commissioning, on the date of commissioning.

9.2.4. In the event of a warranty claim, the Seller shall only be exempt from liability if it can prove that the defect arose after performance, for example as a result of improper use, incorrect storage, damage or failure to follow the instructions for use.

9.2.5. The statutory warranty does not affect the Buyer’s rights under the warranty for defects in materials and workmanship and the warranty for defects in the product itself.

9.2.6. Where a product is covered by a manufacturer’s or voluntary warranty, the terms and conditions thereof are set out in a separate warranty statement, product information sheet or other documentation relating to the product, issued by the manufacturer or the Seller.

9.2.7. The voluntary warranty shall not limit the Buyer’s statutory rights in respect of the warranty for defects in materials and workmanship, the warranty for defects in the product, or the statutory warranty.

9.2.8. In the event of a warranty claim, the Buyer may submit their claim to the Seller’s customer service department using the contact details provided in clause 1.7.

9.2.9. When handling warranty claims, the Seller shall act in accordance with the legislation in force at the time.

Responsibility

10.1. The information on this website is published in good faith, but is provided for information purposes only. The Seller endeavours to ensure that the information on the website is accurate and up to date, but with regard to the actual characteristics of the products, the product packaging, labelling and the information required by law shall also be deemed authoritative.

10.2. The Buyer uses the website at their own risk. The Seller accepts no liability for any pecuniary or non-pecuniary damage arising from such use, except for damage caused intentionally, through gross negligence or by criminal act, as well as damage resulting in loss of life, bodily injury or damage to health.

10.3. The Seller accepts no liability for the conduct of users of the Website. The Buyer bears full and sole responsibility for their own conduct. In the event of suspected unlawful conduct, the Seller may cooperate with the relevant authorities.

10.4. The website may contain links to websites operated by other providers. The Seller accepts no responsibility for the data protection practices, content or other activities of these providers.

10.5. The Seller may, but is not obliged to, monitor the content made available to the Buyer through the use of the website. The Seller is entitled to delete or amend any content that is unlawful, objectionable or detrimental to the functioning of the website.

10.6. Given the global nature of the internet, the Customer is obliged to comply with the applicable laws whilst using the website. If any activity relating to the use of the website is not permitted under the law of the country in which the Customer is resident or is currently staying, the Customer shall be liable for any consequences arising from such use.

10.7. If the Buyer discovers any content on the website that appears to be unlawful, incorrect or objectionable, they must report this to the Seller without delay. If the Seller considers the report to be justified, they are entitled to take the necessary measures.

Copyrights

11.1. This website is protected by copyright.

The Seller is the copyright owner or authorised user of all content that becomes accessible whilst using the Website and the services available via the Website. This may include, in particular, graphics, text, documents, images, the layout and appearance of the Website, the software used and other solutions.

11.2. The storage and printing of the website’s content or parts thereof on physical or electronic media is permitted for private use or with the Seller’s prior written consent.

Any use beyond private use – including, in particular, storage in a database, transmission, publication, making available for download, commercial use or distribution – is permitted only with the Seller’s prior written consent.

11.3. Apart from the rights expressly set out in these General Terms and Conditions, neither registration, nor the use of the website, nor any provision of these General Terms and Conditions shall entitle the Customer to use or exploit any trade names, trade marks or other intellectual property appearing on the website.

Display via the intended use of the website, necessary temporary reproduction and the making of copies for private use, these intellectual works may not be used or exploited in any other form without the Seller’s prior written consent.

Options for complaint handling

12.1. Handling complaints

The Buyer may submit any complaints regarding the Seller’s services, products or activities using the contact details below:

Customer service
E-mail: info@mdvital.hu

The Seller is obliged to examine the substance of the written complaint within 30 days of its receipt, to respond to it, and to send the response to the Buyer. If the Seller rejects the complaint, it must give reasons for its position in its written reply.

The Seller shall retain a copy of the complaint and the response to it for three years and shall produce it at the request of the supervisory authorities.

The Seller shall receive any complaints submitted by the Buyer via the direct contact details specified in this clause.

12.2. Other avenues of redress

If a consumer dispute between the Seller and the Buyer cannot be resolved through consultation with the Seller, the Buyer may avail themselves of the following remedies.

Lodging a complaint with the consumer protection authority

If the Customer becomes aware of a breach of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority with jurisdiction over their place of residence or current place of stay. Consumer protection authority functions are carried out by government offices.

Conciliation proceedings

In order to resolve, out of court, any consumer dispute relating to the quality and safety of the product, the application of product liability rules, and the conclusion and performance of the contract of sale, the Buyer may refer the matter to a conciliation body.

The purpose of the conciliation board procedure is to resolve consumer disputes by mutual agreement. The Seller is obliged to cooperate in the conciliation board procedure.

The conciliation body with jurisdiction over the Seller’s registered office:

Csongrád-Csanád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8–12.
Email: bekelteto.testulet@cskik.hu
Telephone: +36 62 549 392
Website: https://www.bekeltetes-csongrad.hu/

The Customer is also entitled to initiate proceedings before the conciliation body with jurisdiction over their place of residence or place of stay.

Court proceedings

The Buyer is entitled to bring any claims arising from a consumer dispute before a court. Court proceedings shall be governed, in particular, by the provisions of Act V of 2013 on the Civil Code, Act CXXX of 2016 on the Code of Civil Procedure, and other relevant legislation.

Other provisions

13.1. The mdvital.hu online shop is an information system operating with appropriate security measures. Whilst its use is considered safe, subject to the usual internet risks, it is nevertheless recommended that the Customer also takes basic security measures, such as using an up-to-date browser, protection against viruses and spyware, and an up-to-date operating system.

When making a purchase on the Website, we assume that the Customer is aware of the technical limitations of the internet and accepts that errors may occur in connection with this technology.

13.2. The Seller primarily fulfils orders for quantities typical for household use via the online shop. The Seller may decide on a case-by-case basis whether to fulfil orders for larger quantities or orders from resellers.

13.3. The Seller is entitled to amend the terms and conditions of these GTC unilaterally. Any amendments shall come into force upon publication on the Website and shall apply to orders placed after they come into force.

The amendments do not affect orders placed and confirmed previously, which are governed by the provisions of the General Terms and Conditions in force at the time the order was placed.

In the case of registered customers, the Seller may also send notification of significant changes by email. Continued use of the website or the placing of a new order shall constitute acceptance of the amended Terms and Conditions.