General Terms and Conditions

Effective from: From 14 August 2026

These General Terms and Conditions (hereinafter: GTC) apply to the service operated by MD Vital Kft. (hereinafter: the Seller) mdvital.hu These terms and conditions apply to orders placed via the online shop operating on this website (hereinafter: the Online Shop) and to the contracts arising therefrom.

A Buyer is a natural or legal person, or an organisation with legal capacity, who or which places an order via the Webshop. A ‘consumer’ is a natural person who acts outside the scope of their trade, self-employment or business activity. The Seller and the Buyer are hereinafter collectively referred to as the ‘Parties’.

1. The Seller’s details

Company name: MD Vital Ltd.
Registered office and postal address: Hungary, H-6600 Szentes, 16/1 Tóth József Street.
Company registration number: 06-09-029155
Court of registration: Gyula District Court, Companies Register
Tax number: 27188251-2-06
Email: info@mdvital.hu
Telephone: +36 20 809 1903
Website: https://mdvital.hu/

1.1. Web hosting provider

Name: Sybell Informatika Ltd.
Registered office: 1138 Budapest, 34 Tomori Street, 2nd floor
Email: info@sybell.hu

2. General provisions

2.1. The use of the Webshop and contracts concluded via the Webshop are governed in particular by Act V of 2013 on the Civil Code, Act CVIII of 2001 on Electronic Commerce Services, Act CLV of 1997 on Consumer Protection, Government Decree 45/2014 (26 February) on electronic commerce services, and, in the case of consumer sales, Government Decree No. 373/2021 (30 June).

2.2. The language of any contract concluded on the basis of these General Terms and Conditions, which are in Hungarian, shall be Hungarian. The Seller is not subject to any specific code of conduct.

2.3. The contract is governed by Hungarian law. This choice of law does not deprive the Consumer of the protection afforded by the mandatory consumer protection provisions of the country in which they have their habitual residence, from which it is not possible to derogate by agreement, where Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council applies.

2.4. The content of the contract is comprised of these General Terms and Conditions, the essential characteristics of the product selected by the Customer as stated at the time of placing the order, and the specific terms and conditions displayed at checkout and set out in the emails relating to the order. The order confirmation email specifies, in particular, the selected product, its quantity, the chosen payment and delivery methods, the delivery charge and the total amount payable. The Delivery and payment This page provides preliminary information on the options currently available. In the event of any discrepancy, the terms and conditions specified individually for the order in question – as displayed at the checkout and set out in the email – shall take precedence.

3. Registration and user account

3.1. The Customer may place an order using any of the purchasing options available in the Online Shop. If the Customer creates a user account, they must provide the details requested by the Online Shop in order to use it.

3.2. Before placing an order, the Customer accepts these General Terms and Conditions and may read the privacy notice. Acknowledgement of the privacy notice does not constitute general consent to data processing; the legal basis and conditions for data processing are set out in the privacy notice.

3.3. The Buyer is obliged to provide true, accurate and complete information, to update it where necessary, and to treat their login details as confidential. The Seller shall not be liable for any delay or loss arising from information provided incorrectly or incompletely by the Buyer, or from information amended too late, unless such delay or loss is attributable to the Seller.

4. Products, prices and stock information

4.1. The essential characteristics, composition, quantity, use or consumption, and other important features of the product are set out on the relevant product page, as well as on the product itself, its packaging, its label or the accompanying information leaflet. The Seller is liable for the accuracy of the information provided prior to the conclusion of the contract in accordance with the relevant legislation. Product images may in some cases be for illustrative purposes only; the appearance of the packaging may vary, but this shall not affect the essential characteristics of the product.

4.2. Unless otherwise stated, the purchase price shown includes the applicable value added tax. Once the Buyer has specified their country of delivery, the purchase price may vary due to the VAT rules applicable in that country. The purchase price includes delivery costs only if this is expressly stated by the online shop. Before finalising the order, the Buyer will be informed of the total amount payable and all known additional costs.

4.3. The Seller may amend the prices in the online shop in future. Any price changes shall not affect the purchase price of contracts already concluded. Any subsequent price reduction following a purchase shall not give rise to a claim for a refund of the difference.

4.4. Only an incorrect price which, based on the product in question, the offer and all the circumstances of the case, is objectively recognisable as incorrect to an average Buyer shall be deemed an obvious pricing error. In such cases, the Seller shall inform the Buyer without delay and offer to conclude the contract at the correct price. If the Buyer does not accept this, the Seller shall cancel the order and refund the full amount already paid without undue delay. If the contract has already been concluded at the incorrect price, the Seller may proceed in accordance with the provisions of the Civil Code relating to error.

5. The ordering process and correcting data entry errors

5.1. The Customer adds the selected product to their basket, checks the contents of the basket and makes any necessary changes, then enters their billing and delivery details at the checkout and selects one of the available delivery and payment methods.

5.2. The Customer may, at any time prior to submitting the order, correct any data entry errors, amend the quantities of products, remove items from the basket, and amend the billing, delivery, payment and shipping details. Once the order has been submitted, corrections may be requested from customer services, provided that this is still possible whilst the order is being processed.

5.3. Acceptance of these General Terms and Conditions is a condition of placing an order. By clicking the ‘Place Order’ button, which clearly indicates an obligation to pay, the Buyer makes an offer to the Seller to purchase the products totalled in the shopping basket, which is subject to a payment obligation.

6. The conclusion, form and retention of the contract

6.1. The Customer will receive a confirmation email upon receipt of the order. This initial confirmation merely confirms receipt of the order and does not, in itself, constitute acceptance of the Customer’s offer.

6.2. The contract is concluded when, following receipt of the acknowledgement of receipt, the Seller notifies the Buyer in a separate email that the order has been accepted and that processing has commenced. The date on which the contract is concluded is the date on which the email confirming acceptance is sent.

6.3. If the Customer does not receive confirmation of receipt of the order without undue delay, but no later than within 48 hours, their commitment to the offer shall cease. The Buyer is obliged to check the details contained in the emails and to report any discrepancies to customer services as soon as possible.

6.4. The contract thus concluded shall be deemed to be a written contract concluded electronically. The Seller shall record the contract and store its contents on a durable medium. The Buyer will receive the specific details of the order in the email confirming the conclusion of the contract, including, in particular, the name and quantity of the product, the chosen method of payment and delivery, the delivery charge and the total amount payable. The Seller shall make the General Terms and Conditions in force at the time of conclusion of the contract available to the Buyer by email or as an attachment thereto, in a form that can be downloaded, saved and subsequently viewed with the content unchanged.

6.5. The order may be amended or cancelled by mutual agreement between the Parties until fulfilment begins. The Buyer may submit a request for amendment or cancellation via the customer service contact details. In the event of a valid cancellation request received before the parcel is dispatched, the Seller shall refund the full amount already paid; the Seller shall not pass on to the Buyer any transaction fees charged to the Seller by the payment service provider.

7. Payment, delivery and performance

7.1. The payment and delivery methods currently available, their charges, and the countries covered can be found at the checkout and on the Delivery and payment is set out on the page. The payment and delivery methods selected by the Customer, which apply to the order, as well as the delivery charge applied, are set out in the email relating to the order.

7.2. The Seller will dispatch the product to the delivery address or collection point specified by the Buyer and set out in the email relating to the order. The estimated dispatch or delivery time may be indicated in the online shop, at the checkout or in the information relating to the order. The actual delivery time depends on the destination country, the chosen delivery method and the carrier. Unless a different delivery deadline has been specified in advance or a specific agreement has been made, the Seller shall fulfil the order within 30 days of the conclusion of the contract at the latest.

7.3. The delivery time or time slot provided by the carrier is for information purposes only, unless the Seller or the carrier expressly states it as a guaranteed time.

7.4. In the case of a consumer sale, the risk of damage passes to the Consumer when they, or a third party designated by them (other than the carrier), take possession of the product. If the Consumer has engaged the carrier without this having been offered by the Seller, the risk of damage passes upon handover of the goods to the carrier.

7.5. Refusal or failure to accept a parcel does not in itself constitute a notice of withdrawal. If the Buyer wishes to withdraw from the contract, they must give notice in the manner specified in clause 8. In respect of any consignment that has not been collected or has been returned, the Seller may only claim damages or costs that are enforceable under the law, substantiated, reasonable and causally linked to the Buyer’s breach of contract; it shall not charge a predetermined percentage-based handling fee.

8. The Consumer’s right of withdrawal

8.1. The Consumer may withdraw from the contract without giving any reason within 14 days of taking delivery of the product. The Consumer may also exercise their right of withdrawal during the period between the date the contract was concluded and the date the product was taken delivery of.

8.2. The withdrawal period:

• in the case of a single product, from the date of receipt of the product;
• where several products in a single order are delivered at different times, from the date of receipt of the last product delivered;
• in the case of a product consisting of several items or pieces, from the date of receipt of the last item or piece supplied;
• in the case of regular supply of a product over a specified period, from the date of receipt of the first product

must be taken into account. The day of receipt is not included when calculating the deadline.

8.3. Exercising the right of withdrawal

8.3.1. The Consumer may exercise their right of withdrawal by using the model declaration set out in Annex 1 or by means of any other declaration that clearly expresses their intention to withdraw. The declaration may be sent by email to the info@mdvital.hu either by post to the address MD Vital Kft., H-6600 Szentes, 16/1 Tóth József Street.

8.3.2. The Consumer may also exercise their right of withdrawal online at the https://mdvital.hu/elallas/ on the website. Once the online notice has been submitted, the Seller shall immediately send an acknowledgement of receipt to the Consumer’s email address on a durable medium; this shall include the details of the withdrawal, as well as the date and time the notice was sent. A clear notice sent within the time limit shall take effect upon receipt by the Seller.

8.3.3. The right of withdrawal is deemed to have been exercised within the time limit if the Consumer sends their notice before the expiry of the 14-day period. It is for the Consumer to prove that the right of withdrawal was exercised within the time limit.

8.4. Returning the product

8.4.1. In the event of withdrawal, the Consumer is obliged to return or hand over the product to the Seller without undue delay, but no later than 14 days from the date of notification of withdrawal. The deadline is deemed to have been met if the Consumer dispatches the product before the expiry of the 14-day period.

Return address: MD Vital Kft., H-6600 Szentes, 16/1 Tóth József Street.

8.4.2. The direct cost of returning the product shall be borne by the Consumer, unless the Seller has expressly agreed to bear this cost. Returns cannot be made by post sent at the Seller’s expense or by cash-on-delivery.

8.4.3. The Consumer is only liable for any loss in value resulting from use beyond that necessary to ascertain the nature, characteristics and functioning of the product. The product must therefore be returned, where possible, with all its accessories and in a manner that allows it to be identified. The absence of the original packaging does not in itself preclude the right of withdrawal, but any loss of value resulting from handling beyond what is necessary for inspection or from damage may be subject to compensation.

8.5. Refunds

8.5.1. In the event of a valid withdrawal, the Seller shall, without undue delay, but no later than 14 days from the date on which it becomes aware of the withdrawal, refund the full amount paid by the Consumer, including the cost of the least expensive standard delivery method offered by the Seller. The Seller shall not be obliged to refund any additional costs arising from the Consumer’s choice of a method of delivery other than the least expensive standard method.

8.5.2. The Seller may withhold the refund until it has received the product back or until the Consumer has provided conclusive proof that they have returned it; whichever occurs first shall apply. This right to withhold the refund does not apply to the Seller if the Seller has agreed to arrange the return of the product itself.

8.5.3. Refunds shall be made using the same method of payment as the original payment, unless the Consumer expressly agrees to a different method. The Consumer shall not be charged any additional fees in connection with the refund.

8.6. Exceptions to the right of withdrawal

In particular, the Consumer is not entitled to the right of withdrawal:

• in the case of a non-prefabricated product which has been manufactured in accordance with the Consumer’s instructions or at their express request, or which has been clearly personalised for the Consumer;
• in the case of perishable products or those that retain their quality for only a short period;
• in the case of a product in sealed packaging which, for health or hygiene reasons, cannot be returned once the packaging has been opened following delivery, if the Consumer has broken the seal or opened the packaging.

In the case of dietary supplements, foodstuffs or hygiene products, the right of withdrawal is not excluded in all cases: the exclusion only applies if the product in question and its condition meet the conditions of the above statutory exception. As a general rule, the right of withdrawal may be exercised in respect of an unopened product that is suitable for return.

9. Warranty for defects in goods

9.1. The Seller is deemed to have performed the contract defectively if, at the time of performance, the product does not meet the quality requirements specified in the contract or by law. In the event of defective performance, the Buyer may assert a claim under the warranty against the Seller.

9.2. In the case of a consumer contract, the Consumer may, in the first instance, request that the goods be repaired or replaced, unless it is impossible to fulfil the chosen claim or it would result in disproportionate additional costs for the Seller, taking all circumstances into account.

9.3. The Consumer may request a price reduction commensurate with the seriousness of the breach of contract or may terminate the contract of sale if the Seller has failed to carry out the repair or replacement, has carried it out inadequately, has refused to bring the product into conformity with the contract; a repeated failure to perform has occurred; the defect is of such a serious nature as to justify an immediate price reduction or termination of the contract; or it is evident that the Seller will not bring the product into conformity with the contract within a reasonable period or without causing significant prejudice to the Consumer’s interests. If the Consumer terminates the contract on the grounds of defective performance, the burden of proof that the defect is insignificant lies with the Seller.

9.4. Repairs or replacements must be carried out free of charge, within a reasonable timeframe and without causing the Consumer significant inconvenience. The Consumer shall make the product available to the Seller for this purpose; the Seller shall arrange for the return of the replaced product at its own expense. In the case of a consumer sale, the Consumer may not rectify the defect themselves nor have it rectified by a third party at the Seller’s expense by invoking the rules on warranty for defects, unless this is permitted by specific legislation or an agreement concluded with the Seller.

9.5. In the case of a consumer contract, a claim under the warranty for defects becomes time-barred two years after the handover of the product. The Consumer is obliged to notify the seller of the defect without delay upon discovery; a defect notified within two months of discovery shall be deemed to have been notified without delay. The Consumer shall be liable for any loss arising from late notification.

9.6. In the case of a consumer sale, it shall be presumed, unless the contrary is proved, that any defect discovered within one year of the handover of the product already existed at the time of performance, unless this is incompatible with the nature of the product or the nature of the defect. After one year has elapsed, it is for the Consumer to prove that the cause of the defect already existed at the time of performance.

9.7. From 31 August 2026, if the product is brought into conformity with the contract by means of repair, the limitation period for claims under the warranty for defects shall be extended by twelve months on one occasion. From that date, the Seller shall also inform the Consumer, prior to bringing the product into conformity with the contract, that the Consumer may, at their discretion, request either repair or replacement, and of the extension of the limitation period relating to the repair. Replacement with a refurbished product may only take place at the Consumer’s express request.

10. Product Warranty

10.1. In the event of a fault with a movable product, the Consumer may, at their discretion, make a claim under the warranty for defects against the Seller, or a claim under the product warranty against the manufacturer or distributor of the product.

10.2. Under a product warranty claim, the Consumer may only request that the defective product be repaired or replaced. A product is deemed defective if it does not meet the quality requirements in force at the time of its placing on the market, or if it does not possess the characteristics specified in the manufacturer’s description. It is the Consumer’s responsibility to prove that the product is defective.

10.3. A claim under the product warranty may be made within two years of the product being placed on the market by the manufacturer; this time limit is peremptory. The Consumer is obliged to report the defect without delay upon discovery. A defect reported within two months of its discovery shall be deemed to have been reported without delay.

10.4. The manufacturer or distributor is exempt from their product liability obligations if they can prove that the product was not manufactured or distributed in the course of their business activities; the defect could not have been detected at the time the product was placed on the market, given the state of scientific and technical knowledge; or the defect arises from the application of legislation or mandatory regulatory requirements.

10.5. Claims under the warranty for fit for purpose and the warranty for defects arising from the same fault cannot be asserted simultaneously or in parallel. The successful assertion of a claim under the warranty for defects does not affect the right under the warranty for fit for purpose in respect of the replaced product or repaired part.

11. Warranty

11.1. If the Seller sells a new durable consumer good that is subject to a statutory warranty under Government Decree No. 151/2003 (22 September), the duration of the statutory warranty is:

• two years where the sale price is 10,000 Ft or more but does not exceed 250,000 Ft;
• Three years for sale prices above 250,000 Ft.

11.2. The warranty period begins on the date the product is handed over to the Consumer or – if commissioning is carried out by the Seller, its agent or another person authorised to carry out commissioning – on the date of commissioning. In the event of a warranty claim, the Seller shall only be exempt from liability if it proves that the cause of the defect arose after performance.

11.3. A mandatory or voluntary warranty does not limit the Consumer’s statutory rights under the warranty of fitness for purpose and the warranty of quality. The detailed terms and conditions of voluntary manufacturer’s or seller’s warranties are set out in the relevant warranty statement or product documentation.

12. Reporting warranty and guarantee claims

12.1. The Buyer may submit a claim relating to defective performance to the Seller via the email address, telephone number or postal address provided in point 1. It is advisable to include the order number, the product name, a description of the fault, the remedy sought and, if available, a photograph illustrating the fault in the notification.

12.2. The Buyer may provide evidence of the conclusion of the contract by means of an invoice, a receipt, an order confirmation or any other appropriate means. The exercise of statutory rights shall not be made conditional upon the existence of the original packaging.

13. Liability and the operation of the online shop

13.1. The Seller endeavours to ensure the continuous and secure operation of the Online Shop and the accuracy of the information published therein. The Seller shall not be liable for any damage arising from technical faults, service provider outages or unlawful conduct by third parties that are beyond its control, unforeseeable and unavoidable, unless it is liable under the law.

13.2. No provision of these General Terms and Conditions shall limit or exclude the Seller’s liability in cases where the exclusion or limitation of liability is prohibited by law, in particular liability for intentional breach of contract and for breach of contract resulting in harm to human life, physical integrity or health.

13.3. The Online Shop may contain links to third-party websites. The Seller is not responsible for the content of these external sites or for their data processing practices, unless otherwise provided for by law.

13.4. The Buyer is obliged to use the Online Shop lawfully and for its intended purpose. In the event of unlawful use, or use that compromises the security of the Online Shop or infringes the rights of others, the Seller may take the necessary and proportionate measures. The Buyer may report any incorrect or unlawful content they discover to customer services.

14. Copyright

14.1. The content of the Webshop – in particular texts, images, graphics, layouts, databases, labels and software solutions – may be protected by copyright or other intellectual property rights. The Seller is the owner or lawful user of this content.

14.2. Viewing the Webshop for its intended purpose, as well as saving or printing its content for personal use, is permitted. Any other use, in particular copying, adaptation, use in a database, communication to the public or distribution for commercial purposes, may only be carried out with the prior consent of the rights holder, except where permitted by law.

15. Complaints Handling

15.1. The Buyer may submit any complaints relating to the operation of the Online Shop, the Seller’s activities, the product or the performance of the contract using the contact details below:

Email: info@mdvital.hu
Telephone: +36 20 809 1903
Postal address: MD Vital Kft., H-6600 Szentes, 16/1 Tóth József Street.

15.2. The Seller shall investigate any verbal complaint immediately and remedy the situation as necessary. If this is not possible, or if the Buyer does not agree with the way the complaint has been handled, the Seller shall draw up a report and provide the Buyer with a copy of it in the manner specified by law.

15.3. The Seller shall respond to the written complaint in writing, on the merits and in a verifiable manner, within 30 days of its receipt. It shall state the reasons for rejecting the complaint and provide information on the available administrative or conciliation procedures, their contact details, and whether it will submit a declaration of submission in the matter in question.

15.4. The Seller shall retain the complaint, the minutes of the verbal complaint and a copy of the substantive response for three years, and shall produce them at the request of the supervisory authority.

16. Remedies

16.1. Consumer Protection Authority

In the event of a breach of their consumer rights, consumers may contact the government office with jurisdiction over their place of residence or current address. The contact details for government offices can be found at https://kormanyhivatalok.hu/ can be found on the page.

16.2. Conciliation Board

The Consumer may refer the matter to a conciliation body with a view to resolving the consumer dispute out of court. The Seller is obliged to cooperate in the conciliation proceedings.

The conciliation body with jurisdiction over the Seller’s registered office:
Csongrád-Csanád County Conciliation Board
Title: 6721 Szeged, Párizsi krt. 8–12.

At their discretion, consumers may also refer the matter to the conciliation body with jurisdiction over their place of residence or current place of abode.

16.3. Legal proceedings

The Buyer is entitled to enforce their claim in court. In any legal dispute arising from a consumer contract, the Consumer is entitled to the favourable rules on jurisdiction and venue provided for in the relevant legislation; these General Terms and Conditions do not stipulate an exclusive court for the Consumer.

17. Data processing

The processing of personal data is governed by the current privacy policy available on the Website. The privacy policy provides detailed information on the purposes, legal basis, duration and recipients of data processing, as well as the rights of data subjects.

18. Final provisions

18.1. The Seller primarily fulfils orders in the Online Shop for quantities typical for domestic use. In the case of orders for larger quantities or for resale, the Seller may provide a bespoke quotation or request further consultation prior to the conclusion of the contract.

18.2. The Seller is entitled to amend these General Terms and Conditions with effect for the future. Any amendment shall come into force on the date specified at the time of publication and shall apply exclusively to contracts concluded thereafter. Contracts concluded previously shall be governed by the GTC in force at the time the contract was concluded.

18.3. If any provision of these General Terms and Conditions is invalid or unenforceable, this shall not affect the validity of the remaining provisions. The relevant mandatory statutory provision shall apply in place of the invalid provision.

Appendix 1 – Model withdrawal form

Please complete and return this form only if you wish to withdraw from the contract.

To: MD Vital Kft., H-6600 Szentes, 16/1 Tóth József Street; email: info@mdvital.hu

I, the undersigned, hereby declare that I am exercising my right of withdrawal in respect of the contract for the sale of the following product:

Product name: ................................................................................................

Order number: ..............................................................................................................

Date of conclusion of the contract / date of receipt of the product: ....................................................

Consumer’s name: .............................................................................................................

The consumer’s address: .............................................................................................................

The Consumer’s signature: ........................................................................................................
Only in the case of a declaration made on paper.

Date: .....................................................................................................................................